Frequently Asked Questions
Will this fit my bath tap?
Yes - the flexible silicone handle is designed to loop securely around most standard bath taps. Simply wrap the strap around the tap so the filter sits directly under the water flow. No tools or plumbing changes are required.
If you have an unusually wide or square tap, we recommend checking the measurements listed on the product page to ensure compatibility.
How often do I need to replace the filter?
For best performance, we recommend replacing the internal filtration cartridge every 2–3 months, depending on your local water quality and how often baths are used.
If you notice reduced water flow or a return of a stronger chlorine smell, it may be time to replace the filter.
Is this safe for babies and sensitive skin?
The filter is designed to help reduce chlorine and common water impurities, creating a gentler bath environment for delicate skin. It does not add any harsh chemicals to the water.
While it’s suitable for families and sensitive skin, it is not a medical device and does not treat or cure skin conditions. If your child has severe eczema or ongoing skin concerns, we recommend consulting your healthcare professional.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at cleanwavelivingco@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.