Frequently Asked Questions
How often do I need to replace the filter, and how will I know when it's time?
For optimal performance, we recommend replacing the filter every 6 to 8 months, depending on your daily usage and the air quality in your home. You won't have to guess - the intuitive digital display on the front panel includes a built-in filter life indicator that will alert you precisely when it's time for a fresh one.
Will this help reduce my seasonal allergy symptoms?
Absolutely. Our air purifier features a high-efficiency multi-stage filtration system specifically designed to target and trap 99% of microscopic airborne particles. This includes common environmental triggers like pollen, dust mites, mold spores, and pet dander, drastically reducing the irritants that cause sneezing, congestion, and itchy eyes.
Is the air purifier safe to leave on in a child’s bedroom overnight?
Yes, it is completely safe and actually ideal for bedrooms. It operates at a whisper-quiet decibel level on its lowest settings, ensuring your family's sleep goes entirely undisturbed. Additionally, it features a dedicated "Sleep Mode" that dims the display lights so your little ones can get a deep, restful night's sleep in a perfectly clean environment.
Does this unit remove household odours and smoke?
Yes. In addition to trapping solid particulates like dust and pollen, the advanced filtration system is equipped to combat volatile organic compounds (VOCs), lingering cooking odours, pet smells, and smoke. It continuously scrubs the air to keep your living spaces smelling fresh and feeling pristine.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at cleanwavelivingco@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.