Frequently Asked Questions
How does a shower filter help with breakouts and sensitive skin?
Chlorine and certain impurities in Australia's tap water can strip the skin’s natural barrier, leaving it dry, irritated, and more reactive. By helping reduce these elements, the CleanWave Living Shower Filter supports a calmer-looking complexion and a more balanced skin environment - especially for sensitive or breakout-prone skin.
Can this really help with hair shedding?
Water quality can impact scalp health and hair strength. High heavy metal and chlorine exposure may contribute to dryness and brittleness, leading to hair breakage. By filtering harsh elements, the CleanWave Living Shower Filter supports a healthier-feeling scalp and stronger, more resilient hair over time.
How long does it take to notice results?
Many customers report their skin feels softer and less tight after the first few showers. Visible improvements, such as calmer-looking skin or reduced breakage, typically become more noticeable within a few weeks of consistent use.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at cleanwavelivingco@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.